What We Offer
1. Comprehensive IT Support
Our skilled desktop support and help desk specialists are available to assist with technical issues:
In-person, phone, and online support.
24/7 access to submit support requests.
Dedicated to resolving issues quickly and effectively.
2. Cybersecurity Awareness
We prioritize safety through training, proactive measures, and compliance with the Child Internet Protection Act (CIPA).
Stay Cyber Smart Tips:
Think Before You Click: Avoid unexpected links or attachments.
Use Strong Passwords: Mix letters, numbers, and symbols for robust protection.
Lock It When You Leave It: Secure devices when unattended.
Beware of Phishing: Look for signs of fake emails.
Keep Software Updated: Stay ahead of potential risks by updating devices regularly.
Stay Safe on Wi-Fi: Avoid public networks for work-related tasks.
Report Suspicious Activity: Alert IT staff if something feels off.
3. Digital Citizenship
We provide age-appropriate lessons to help students navigate the online world responsibly, reinforcing the Acceptable Use Policy (AUP) for all staff and students annually.
Technology Support During the Start of School
At the start of each school year and throughout the following two months, technology support requests increase significantly. While our team works diligently to resolve every ticket and call as quickly as possible, response times may be longer than usual during this busy period.
This higher volume of requests is both expected and temporary. Please know that our department is dedicated to providing timely support, and every request is valued.
Thank you for your patience and understanding as we work together to ensure a smooth start to the year.
STOP
Don’t rush into clicking links.
Cyber Safety Is Everyone's Responsibility
LOOK:
Verify the sender and source of emails.
THINK:
Consider if the email could be a phishing attempt.
ACT:
Use strong passwords and enable multi-factor authentication (MFA).